HR Update

We are continuing to offer Online Office Hours to assist you as you navigate Phoenix. If you do not have the link to join, please email us at employers@mosers.org.

• SAM II Employers: April 30, May 9, and May 12-15
• Local Employers: May 1-2, May 5-7, and May 16

These sessions are driven by your questions and participation. Please bring any specific topics or issues you would like to discuss. Your engagement will help ensure that both you and your peers get the most out of these sessions.

Please remember that payroll reports must be submitted by the close of business on Wednesday, April 30. Due to the SAM II processing schedule, there are no exceptions to this deadline.

• If you encounter any difficulties completing your report, contact Employer Services as soon as possible at (573) 632-6100, option 2.
• We are happy to assist you over the phone to resolve any issues and ensure your report is finalized.

Phoenix identifies employees designated in SAM II as 50% FTE or greater as benefit-eligible. This first payroll report has revealed instances where benefit-eligible employees hired more than 31 days ago were not entered into SEBES.

If you missed enrolling a benefit-eligible employee through SEBES within 31 days of their hire date, please follow these steps:

• Enter the employee into SEBES using the first date of the current payroll reporting period as the employee’s start date.
• SEBES enrollments are imported into Phoenix approximately every five minutes, allowing you to clear the related error shortly after the enrollment is processed.
• Submit an Application to Correct Service to MOSERS. We will coordinate with OA to review the request. If approved, we will work with OA to add the retroactive service credit and collect any required back contributions.

Thanks to the daily exchange of information between SAM II and Phoenix, we do not anticipate late SEBES enrollments being a recurring issue in Phoenix. Going forward, MOSERS staff will be alerted to new benefit-eligible employees and may contact you if a SEBES enrollment needs to be submitted.

A Local Employer Payroll Reporting FAQ is now available within Phoenix. We encourage you to review the FAQ as you continue working in Phoenix. This resource may help answer many of your questions and will be updated as new questions arise.

Glossary of Terms - April 2025

Total Compensation Calculator - April 2025

Phoenix Update: Important Reminders and Resources

Thank you to everyone who logged in to Phoenix last week and began familiarizing themselves with the system layout. We appreciate your time and effort during this important transition.

If you are experiencing login or access issues, please contact MOSERS at employers@mosers.org or (573) 632-6100, option 2.

SEBES Reminders

We are aware some users have encountered login issues with SEBES, and we apologize for the inconvenience. Please note:

• You can no longer log in to SEBES using your Social Security number and MOSERS password.
• If you are using your MOSERS credentials to access SEBES, use your work email address as the User ID.

SAM II HR/Payroll Representatives Serving Multiple State Agencies

If you are responsible for reporting on behalf of more than one agency, you must use the following email format when logging in to SEBES to ensure proper access for each reporting group:

• email+PhoenixReportingGroupNumber@domain.com
• Example: Jane.doe+111@agency.mo.gov

Office Hours Reminder

Online Office Hours are now underway and alternate between SAM II and local employers. These sessions are guided by your questions and are designed to provide real-time support. Please note that these sessions may end early if all questions have been addressed. If you did not receive an invitation, please contact MOSERS.

Time: 11:00 a.m. - 12:00 p.m.

SAM II EMPLOYERS:

Payroll Report Availability

• Payroll reports for the April 1-15 pay cycle will be available in Phoenix for your reporting groups around 8 a.m. on Thursday, April 24.
• All reports must be submitted before the end of the day on Wednesday, April 30.

Report Submission Deadline Reminder

Due to the SAM II processing schedule, a hard deadline applies to the completion of payroll reports for each pay cycle.

• Refer to the SAM II Payroll Reporting Calendar in Phoenix for deadline information.
• We strongly encourage you to begin reviewing reports as soon as they are available to allow sufficient time for questions and assistance.

Supplemental Payroll Reports

• Phoenix will generate supplemental payroll reports for any reporting groups that include individuals impacted by the supplemental pay cycle.
• Please be sure to complete the supplemental reports alongside your regular payroll report for the same period, if applicable.

Reporting Group Access

If you do not have access to a reporting group you should see, or if you have access to a group in error, please contact MOSERS immediately. We will work with your agency's HR manager to correct reporting group assignments.

Employee Status Changes

As a reminder, we're capturing employee status changes entered into SAM II in two ways:

1. Daily ESMT Updates:

• Status changes entered on the ESMT screen in SAM II will be captured daily and reported to Phoenix.
• This includes updates to the Personnel Action/Reason and Employment Status fields, such as employee transfers, terminations, leave of absence, or changes in benefit eligibility.
• These updates in SAM II will automatically update the employee's status in Phoenix, ensuring a correct service record with MOSERS.

2. Payroll Processing of Leave Events:

• Daily unpaid leave events (CPERs/PPERs) entered in SAM II will be reported to Phoenix when payroll is processed in SAM II.
• Certain leave types that may impact an employee's MOSERS service and salary credit, such as LNP and LNPS, which impact MOSERS service and salary credit, will require additional details on the payroll report in Phoenix.
• Specifically, you must indicate the reason for the leave (e.g., member medical or member FMLA, family FMLA, other/non-illness, etc.) to ensure accurate credit toward the employee's future retirement.

Please refer to the Leaves of Absence - Impact on MOSERS Benefits flyer, which outlines the types of leave, associated leave events, and personnel action/reason codes, and how they affect MOSERS service credit.

FAQ Resource

A SAM II Payroll Reporting FAQ document will be available within Phoenix when payroll reports are ready. This resource may help answer many of your questions.

The FAQ will be updated frequently as new questions arise, so we encourage you to check it regularly for the most up-to-date information.

Need Assistance?

If you have questions regarding your payroll reports, we encourage you to:

• Attend online office hours for live support.
• Contact MOSERS directly for additional assistance.

LOCAL EMPLOYERS:

Thank you to those who have already successfully uploaded payroll files and completed payroll reports. We appreciate your continued efforts during this transition!

Please continue to attend office hours and reach out to MOSERS if you have any questions.

Report Submission Deadline

While there is no hard deadline for payroll report submission in Phoenix, please note:

• You cannot upload your next payroll file until the report for the previous pay period has been submitted.
• Refer to the Local Payroll Cycles in Phoenix document for guidance on timing and submission.

Reporting Reminders:

• If an employee included on your report was on an unpaid leave of absence, be sure to record the leave in your payroll report.
• Please refer to the Leaves of Absence - Impact on MOSERS Benefits flyer to understand how each type of leave affects service and salary credit.
• If an employee on your report has ended their benefit-eligible employment, record the termination in your payroll report and enter the employee's final unused sick leave balance.

Thank you again for your time and attention during this important transition. We are committed to supporting you every step of the way. Please don't hesitate to reach out!

HR Update Distribution Update

We recently updated the HR Update email distribution list. If you have co-workers who do not have employer login access to Phoenix but previously received HR Update and would like to continue receiving it, please encourage them to resubscribe on the HR Update web page.

Phoenix is Now Live!

We are excited to announce that Phoenix is officially live! Thank you for your support and preparation leading up to this important step forward in how we serve you and our members.

HR/Payroll Representative Access

All HR/payroll representatives have been sent their Phoenix login credentials via email. If you did not receive a login email or are experiencing issues accessing the system, please contact us at employers@mosers.org or (800) 827-1063, option 2. We’re here to help ensure you have access to get started in Phoenix

Online Office Hours Start Next Week

To support you during this transition, we are offering online office hours beginning next week. These sessions are a great opportunity to ask MOSERS staff your questions in real time. Each session will be held virtually from 11:00 a.m. to 12:00 p.m. in Microsoft Teams. Look for your link to join the Teams meeting in your calendar invite. If there are no further questions during a session, it may conclude before the scheduled end time. See the schedule below:

Local Employers: April 21–23, May 1–2, May 5–7, May 16

SAM II Employers: April 24–25, April 28–30, May 8–9, May 12–15

We will send invitations for these online sessions by the end of this week to SAM II and Local employer representatives who have authorized access to Phoenix.

Action Required for SAM II Employers

If you have non-benefit-eligible employees listed as 50% FTE or more in SAM II, action is required to avoid payroll errors in Phoenix and potential retirement contribution withholding for those employees.

Option 1 (preferred): Update the employee’s FTE to 49% or less in SAM II.

Option 2: If the FTE must remain at 50% or more, email employers@mosers.org so we can add the employee to the Upload Override Table in Phoenix.

Payroll Reporting Reminders

Every time you pay your employees, you must submit your reporting group(s) payroll report in Phoenix.

SAM II Employers: Follow the SAM II Payroll Reporting Calendar in Phoenix to meet deadlines and avoid disruptions.

• If your reporting group(s) is impacted by a supplemental payroll cycle, Phoenix will generate a supplemental payroll report that must be submitted according to the same schedule as your regular payroll reports.
• Leaves of absence, terminations, and transfers are now reported to MOSERS through the SAM II daily file and will automatically update employee records in Phoenix. You no longer need to report employee status changes to MOSERS outside of the payroll reporting process in Phoenix.

Local Employers: You cannot upload your next payroll file into Phoenix until the payroll report for the prior pay period has been submitted. Refer to the Local Payroll Cycles in Phoenix flyer for timing guidance.

Phoenix Launches Next Week!

Recently Updated Resources

We are thrilled to confirm that Phoenix is going live next week, April 14–18! This marks a major milestone in our modernization journey, and we can’t wait for you to begin using the new system.

What to Expect the Week of Go-Live

• Most HR/payroll representatives will automatically migrate to Phoenix and will receive an email from MOSERS on or around April 14 with instructions on how to log in.
• Please log in as soon as possible during the first week to ensure your access is working before payroll reporting begins.
• A small number of HR/payroll reps will receive their login email later in the week as we finalize their organizational access and reporting group assignments. We will reach out directly to these employers if additional verification is needed.

Action Required for SAM II Employers

If you have non-benefit-eligible employees listed as 50% FTE or more in SAM II, you must take action to avoid payroll errors in Phoenix and potential retirement contribution withholding for non-benefit-eligible employees.

• Option 1 (preferred): Update the non-benefit-eligible employee’s FTE to 49% or less in SAM II.
• Option 2: If the non-benefit-eligible employee's FTE must remain at 50% or more, email us at employers@mosers.org so we can add them to the Upload Override Table in Phoenix.

SEBES Downtime This Weekend

The MOSERS portion of SEBES will be unavailable starting the evening of Friday, April 11, through Sunday, April 13. Please make sure to inform new employees of this downtime so they can plan accordingly when completing their benefit elections. During this time, SEBES will remain available for employees to enroll in other eligible benefits.

Training Materials Available in Phoenix

Training videos and reference materials will be available inside the Phoenix Employer Login. These will help guide you through common tasks and ensure you're set up for success.

Payroll Reporting Reminders

• Every time you pay your employees, you must submit your reporting group(s) payroll report in Phoenix.
• SAM II Employers: Follow the SAM II Payroll Reporting Calendar in Phoenix to meet deadlines and avoid disruptions.
• Local Employers: You cannot upload your next payroll file into Phoenix until the payroll report for the prior pay period has been submitted. For help with timing, refer to the Local Payroll Cycles in Phoenix flyer.

Post Go-Live Office Hours – Coming Soon

To support a smooth transition after Phoenix goes live, MOSERS will begin offering online office hours starting the week of April 21. These sessions will provide real-time support and an opportunity to ask questions. We will alternate between sessions geared toward SAM II and Local employers. The schedule and format will be announced next week.

Change to ESS for SAM II Employees

Please share the following with your team members:

The single sign-on option in the Employer Self-Service (ESS) portal at ess.mo.gov will no longer be available. If you have historically accessed myMOSERS through ESS, you will need to set up your login credentials the first time you log in at mymosers.mosers.org on or AFTER April 14, 2025. The ESS portal will have a link to myMOSERS that will direct you to the MOSERS website. See the ESS Login Flyer for directions.

IMPORTANT: The myMOSERS site will be unavailable from 4:30 p.m. on April 11 until 8 a.m. on April 14, as we update our system.

We're almost there! Thank you for your continued partnership and preparation as we enter this exciting new chapter with Phoenix.

Questions? Reach out anytime to employers@mosers.org or call (800) 827-1063, option 2.

Request for Refund of Employee Contributions - Beneficiary form - March 2025

Request for Refund of Employee Contributions - Member form - March 2025

Phoenix Go-Live Readiness & Critical Actions

As we approach the launch of our new pension administration system, Phoenix, we want to provide you with the latest updates and final action items to ensure a smooth transition

Phoenix Go-Live Timeline & System Access

We are going live with Phoenix the week of April 14–18, 2025.

• Authorized HR/payroll representatives will receive an email from MOSERS on or around April 14 with instructions on how to set up account access and log into Phoenix.
• It is critical that you log in to the new system as soon as possible during the first week (April 14–18) to resolve any access issues before payroll reporting begins.
• If your agency has newly hired or assigned HR/payroll representatives, they must complete the Access Authorization Form to gain access.

Special Message to SAM II Employers – Action Required Before Go-Live

ATTENTION SAM II EMPLOYERS:

As we prepare for the transition to our new pension administration system, Phoenix, we need to inform you of an important payroll update that requires your immediate attention.

Phoenix will determine employees’ eligibility for MOSERS retirement benefits based on their FTE status in SAM II. If an employee is listed as 50% FTE or more in SAM II, Phoenix will consider them eligible for MOSERS benefits, and retirement contributions will be taken from their payroll starting with the April 1-15 pay period.

Here is what you need to do to avoid errors and prevent unnecessary retirement contribution deductions for your employees:

1. Update Non-Benefit Eligible Employees: If you have employees who are not eligible for MOSERS benefits but are listed as 50% FTE or more in SAM II, please change their status to 49% FTE or less before Phoenix goes live.
2. If FTE Status Should Not Be Changed: If you need to keep a non-benefit-eligible employee’s FTE at 50% or more in SAM II, email employers@mosers.org to have the employee added to the Upload Override Table in Phoenix. This will prevent the error from appearing on payroll reports for that employee.

This is a new requirement, so make sure these steps are followed and take action as soon as possible to ensure a smooth transition to Phoenix. Thank you for your assistance with this important matter!

Final Pre-Cutover Action Items

To ensure a smooth transition, the following items must be completed before go-live:

Employee Status Changes Due by April 4

• Employee Status Change Forms for leaves of absence, returns from leave, transfers, and terminations effective March or earlier must be submitted by Friday, April 4.
• Employee status changes occurring in April will be processed directly in Phoenix.

Payroll Discrepancy Resolution

• Local Employers: Please continue addressing outstanding items on the Aged Accounts Receivables Report and Terminated Report.
• SAM II Employers: Promptly respond to any payroll discrepancy emails from MOSERS. Cleaning up payroll discrepancies now will help ensure a smooth first payroll report in Phoenix.

SEBES Enrollments

Please continue to make sure that new benefit-eligible employees are entered into SEBES on their hire date or as soon as possible to maintain data accuracy. However, note that the MOSERS portion of SEBES will not be accessible to employers or employees starting the evening of Friday, April 11, through Sunday, April 13.

Payroll Reporting in Phoenix – Key Reminders

• Payroll Report Review Required: HR/payroll representatives must review their reporting group’s payroll report in Phoenix each pay period to ensure accuracy.
• Timely Submission is Critical: Phoenix cannot accept a new payroll report until the report for the prior pay period has been submitted. Each pay cycle is a time-sensitive task that requires prompt action.
• LTD Contribution Shutoff for SAM II Employers: Employees eligible for normal retirement do not qualify for long-term disability (LTD) benefits through MOSERS. Phoenix will automatically stop LTD contributions for these employees. If an employee notices the employer-paid LTD contribution is missing, it is likely because they are eligible for normal retirement through MOSERS.
• LTD Contribution Shutoff for Local Employers: Local employers must continue to turn off LTD contributions for employees eligible for normal retirement.

Employer Training – Thank You & Next Steps

Employer training sessions are now complete. Thank you for your time and attention during these sessions. Training recordings and materials will be shared as soon as possible for those who need a refresher.

Post Go-Live Online Office Hours & Support

MOSERS will announce post-go-live online office hour dates and times to provide additional support and answer questions. More details will be shared at go-live. However, you can always contact employer services at employers@mosers.org or (800) 827-1063, option 2.

Thank you for your continued partnership and attention to these final steps as we transition to Phoenix!

Reminder: Phoenix System Launch - Preparing for Go-Live

Enroll in Phoenix Employer Training

Join Us for 2025 Benefits U

As we approach the launch of our new pension administration system, Phoenix, we want to ensure you have the necessary information to prepare for the transition.

Phoenix Go-Live Timeline

We are targeting April 14, 2025, for the launch of Phoenix. This remains our goal, and we are working diligently toward that date.

In the meantime, we encourage you to stay engaged with employer training and pre-cutover activities to ensure a smooth transition when Phoenix goes live.

Changes to Payroll Reporting in Phoenix

The move to Phoenix will modernize payroll reporting with enhanced data validation.

Key changes include:

• Front-End Validation – Currently, payroll data is taken as-is, with employee status discrepancies identified and corrected later through status change forms and monthly error reports. With Phoenix, discrepancies will be identified and resolved before payroll data is accepted, reducing errors and minimizing hardship for impacted employees.
• Payroll Report Review Required – HR/payroll representatives must review the payroll report in Phoenix for their reporting group(s) every pay period to ensure accuracy.
• Timely Submission is Critical – Phoenix cannot accept the next payroll report until the report for the prior pay period has been submitted, making each pay cycle a time-sensitive task.
• Increased Efficiency – While this represents a process change, the automation built into Phoenix is expected to save time overall compared to the current manual submission of status change forms and error report resolution.
• LTD Contribution Shutoff for SAM II Employers – Employees eligible for normal retirement do not qualify for long-term disability (LTD) benefits. During the payroll reporting process in Phoenix, the system will automatically turn off employer-paid LTD contributions for employees eligible for normal retirement. For SAM II employers, this is a change from the current environment. If an employee notices that the employer-paid LTD contribution is missing after the transition, it is likely because they are eligible for normal retirement through MOSERS. Local employers will continue to turn off LTD contributions for employees eligible for normal retirement.

The payroll reporting process is covered in detail during HR and payroll representative training.

Critical Pre-Cutover Actions

To ensure a smooth transition, the following actions must be completed before Phoenix goes live:

• Employee Status Change Forms: All leaves of absence/back-to-work, terminations, and transfers effective in March or earlier must be submitted by Friday, April 4, 2025. No status change forms will be accepted after this date. Employee status changes occurring in April and beyond will be processed in Phoenix.
• SEBES Enrollments: There will be no interruption to SEBES processing. However, please ensure that new employees and newly benefit-eligible employees are entered into SEBES on their hire date or as soon as possible to maintain data accuracy.
• Error Resolution: Errors on the Aged Accounts Receivable (AAR) and Terminated reports must be resolved by March 31, 2025. To help streamline this process, MOSERS is contacting SAM II agency HR/pay reps directly when error resolution is needed. Local employer items will remain on the AAR report as usual. Your prompt attention to resolving errors through March 31 is critical to ensuring accurate employee data before the transition.

Additionally, we are working with HR managers to migrate existing HR/payroll representatives with secure access to our current system into Phoenix. Employer access templates were sent to HR managers on March 3 and 4, and completed templates are due by Friday, March 21. HR managers are responsible for submitting their online spreadsheets by this deadline.

Once this process is complete, authorized representatives will be added to Phoenix. They can expect to receive an email from MOSERS on or around April 14 with instructions on how to set up account access and log into Phoenix. HR/payroll representatives must log in between April 14 and April 18 to ensure they have access before payroll reporting begins in Phoenix.

Employer Training – March Sessions In Progress

We are conducting SAM II employer training sessions this week and next week. Local employer training has already taken place. Recordings of the training sessions and accompanying materials will be made available and shared with you as soon as possible.

Next Steps & Ongoing Communication

We will continue to share updates as we finalize preparations for the April 14, 2025, go-live date. Your participation in pre-cutover activities and training is essential to ensuring a successful transition.

If you have any questions, please get in touch with us at employers@mosers.org or call an employer services analyst at (800) 827-1063, option 2.

Thank you for your partnership during this transition. Your efforts help ensure your employees and our members receive accurate and timely benefits they can depend on.

SAM II Employers: If you have not already attended or enrolled in a MOSERS training session for employers, please do so today!

Phoenix is the NEW pension administration system at MOSERS. We are on track to go live in April 2025!

You will use Phoenix to interact with MOSERS about employee service and salary data related to retirement, life insurance, and long-term disability benefits.

Enrolling in training only takes a few minutes. Choose one half-day training, either an online webinar or an in-person seminar at MOSERS in Jefferson City.

How do I enroll?

1. Log in to myMOSERS (not Employer Portal).
2. Click on Education Enrollment and select MOSERS Training from the drop-down menu. Only employer reps who have MOSERS Employer Login access will see training options.
3. Select your session and click Enroll Now.

Remaining Dates for SAM II Employer Reps

• Online Webinars: March 20, March 26
• In-Person Seminar: (at MOSERS in Jefferson City): March 27

Benefits University is back this year! Mark your calendars for November 6, 2025!

BU will be hosted by MOSERS at the Capitol Plaza Hotel & Convention Center in Jefferson City. We will be covering various important topics during the conference including the new pension administration system, Phoenix.

We look forward to seeing you there!

Phoenix System Launch: Preparing for Go-Live

Recently Updated Resources

As we approach the launch of our new pension administration system, Phoenix, we want to ensure you have the necessary information to prepare for the transition. Phoenix will modernize payroll reporting, enhance data accuracy, and improve the administration of pension, life insurance, and long-term disability benefits. Please review the key updates below.

Phoenix Go-Live Timeline

We are targeting April 14, 2025, for the launch of Phoenix. This remains our goal, and we are working diligently toward that date.

Leading up to this transition, we will provide training, resources, and ongoing communication to support HR and payroll representatives in preparing for the change.

Given the complexity of the transition, we will continue to assess our readiness and communicate any updates if needed. In the meantime, we encourage you to stay engaged with the upcoming training and pre-cutover activities to ensure a smooth transition when Phoenix goes live.

Phoenix Overview with HR Leaders – February 27, 2025

To help HR leaders understand the transition, we will host a Phoenix Overview on Thursday, February 27, from 11 a.m. to 12 p.m. During this session, we will provide a high-level overview of payroll reporting processes in Phoenix and highlight key pre-cutover activities that must be completed to ensure a smooth transition. Invitations have been sent directly to HR leaders, and we strongly encourage attendance to understand the impact on your agency.

Changes to Payroll Reporting in Phoenix

The transition to Phoenix will change payroll reporting between MOSERS and its covered agencies. Phoenix will validate employee data on the front end, as it is transmitted through payroll and other methods, placing a stronger emphasis on data accuracy at the time of submission.

Key changes include:

Front-End Validation – Currently, payroll data is taken as-is, with employee status discrepancies identified and corrected later through status change forms and monthly error reports. With Phoenix, discrepancies will be caught and resolved before payroll data is accepted, reducing errors and minimizing hardship for impacted employees.

Payroll Report Review Required – HR/payroll representatives must review the payroll report in Phoenix for their reporting group(s) every pay period to ensure accuracy.

Timely Submission is Critical – Phoenix cannot accept the next payroll report until the report for the prior pay period has been submitted, making each pay cycle a time-sensitive task.

Increased Efficiency – While this represents a process change, the automation built into Phoenix is expected to save time overall compared to the current manual submission of status change forms and error report resolution.

The exact payroll reporting process will be covered in detail during HR and payroll representative training in March.

Critical Pre-Cutover Actions

To ensure a smooth transition, the following actions must be completed before Phoenix goes live:

Employee Status Change Forms: All leaves of absence/back-to-work, terminations, and transfers effective in March or earlier must be submitted by Friday, April 4, 2025. No status change forms will be accepted after this date. Employee status changes occurring in April and beyond will be processed in Phoenix.

SEBES Enrollments: There will be no interruption to SEBES processing. However, please ensure that new employees and newly benefit-eligible employees are entered into SEBES on their hire date or as soon as possible to maintain data accuracy.

Error Resolution: Errors on the Aged Accounts Receivable (AAR) and Terminated reports must be resolved by March 31, 2025. To help streamline this process, beginning with the February AAR report, MOSERS will contact SAM II agency HR/pay reps directly when error resolution is needed. Local (non-SAM II) employer items will remain on the AAR report as usual. Your prompt attention to resolving errors through March 31 is critical to ensuring accurate employee data before the transition.

Employer Training – Coming in March

We will provide online and in-person training sessions at MOSERS in March for HR and payroll representatives who currently interact with our system. These sessions will ensure you are prepared to use Phoenix effectively. Training invitations and registration details will be sent in late February.

Next Steps & Ongoing Communication

We will continue to share updates as we finalize preparations for the April 14, 2025, go-live date. Your participation in pre-cutover activities and training will be essential to ensuring a successful transition.

If you have any questions, please get in touch with us at employers@mosers.org or call an Employer Services analyst at (800) 827-1063, option 2

Thank you for your partnership during this transition. Your efforts help ensure your employees and our members receive accurate and timely benefits they can depend on.

Benefit Providers Table - January 2025

Smart Start Checklist - January 2025

Termination and Reemployment Rules flyer - January 2025

Total Compensation Calculator - January 2025