At MOSERS, we strive to exceed customer expectations and provide excellent member service across the organization. The MOSERS team embodies our motto, “We are here for your benefit.” This is evident as we consistently deliver excellent service while keeping administrative costs low.

To ensure high levels of member satisfaction, we monitor the following key performance metrics:

Satisfaction with the Retirement Process – Members are asked to rate their satisfaction with staff, the retirement process, and written and online communication. Our data shows that new retirees are highly satisfied with the retirement process, giving us a 94% satisfaction rating.

Caller Satisfaction – At MOSERS, members who call get to speak with real people. We continuously monitor call metrics, and our team continues to meet and exceed internal targets and industry standards in the following areas:

1. Caller Satisfaction Rating: 98%
2. Average Speed to Answer: 25 seconds

MOSERS’ administrative cost per member is below that of similar-sized peer systems. We use the most recent Annual Comprehensive Financial Report data to measure our costs compared to other pension systems.

The MOSERS team received 10 national awards in fiscal year 2025.

• MOSERS was named one of the Best Places to Work in Money Management by Pensions & Investments (P&I) magazine for 2024. This is the first time MOSERS has received this honor. Only two other public pension plans were recognized.
• Chief Investment Officer, TJ Carlson, was named to CIO Magazine’s Power 100 List for 2024.
• Chief Communications Officer, Candy Smith, was named the Communicator of the Year ($10 – 50 billion AUM Category) by the National Conference on Public Employee Retirement Systems (NCPERS).
• Education Outreach Coordinator, Lisa Campbell, was recognized as a 2025 Communicator of the Year Finalist by the National Association of Government Communicators (NAGC) for her work on the Department of Corrections Outreach Initiative.
• The Government Finance Officers Association Certificate of Achievement for Excellence in Financial Reporting.
• The Public Pension Coordinating Council Public Pension Standards Award in recognition of meeting professional standards for plan funding and administration.
• The National Association of Government Defined Contribution Administrators (NAGDCA) Leadership Award - 2024 National Retirement Security Month “Cybersecurity, it Starts With You” campaign.
• Pensions & Investments 2nd Place Eddy Award - 2024 National Retirement Security Month “Retirement Security. It Starts With You.” campaign.
• Pensions & Investments Honorable Mention Eddy Award for holiday videos.
• NAGC 1st Place for MOSERS Month 2024, “The Wonderful World of Retirement,” in the Digital Communications/Website category.

These achievements highlight MOSERS’ dedication to our mission, vision, and values. We are proud of the MOSERS team and the excellent service they provide to our members, creating lasting value for years to come.