If you need to meet with a benefit counselor to discuss your MOSERS benefits, please schedule in advance!

You can schedule an appointment to meet with a benefit counselor in our office in advance. This will result in a much shorter wait time and allow us to answer all your questions about retirement and life insurance benefits.

Please note that our staff is limited in availability. If you come to our office without a scheduled appointment, you may need to wait for the next available time slot.

You can now schedule an appointment online by logging in to myMOSERS. Click Appointments, select a date from the list of available dates, and select In-Person for the Session Type.

You can also contact us by calling (800) 827-1063 or (573) 632-6100. Our benefit counselors can always assist you over the phone or by email. All of our forms can be completed online or mailed directly to you for your convenience.

How can we help you?

• Explain how we calculate your retirement benefit.
• Assist you with submitting paperwork.
• Review the features of your life insurance and long-term disability benefits.
• Describe your survivor benefit options and what is payable after your death.
• And much more!

Counselors are available to assist you from 8 a.m. to noon and from 1 p.m. to 4:30 p.m., Monday through Friday. Our office is open during the noon hour so that you can drop off forms. We also have a drop box outside our office that is available 24/7!

Did you know we also offer a virtual counseling option through Microsoft Teams? This makes it easy to connect one-on-one with a benefit counselor to obtain information about your MOSERS benefits, all from the comfort of your home.

If you are scheduling your appointment through myMOSERS, select Virtual from the Session Type drop-down menu. If you schedule over the phone, just let us know you want the appointment to be virtual. Keep in mind that a valid email address is required for virtual appointments.