COVID-19 Banner

COVID-19

In light of the COVID-19 Coronavirus situation, the Missouri State Employees' Retirement System (MOSERS) is proactively taking action to ensure the continuation of vital benefit services to our members while also protecting the health of members, staff, and other stakeholders.
  1. Pension payments will continue as usual.
  2. March 17 - November 19 PreRetirement Seminars will be online only. See our Education page for more info.
  3. All 2020 Coffee Break Seminars are cancelled.
  4. MOSERS office buildings remain closed to visitors, but you can still contact a MOSERS benefit counselor for assistance.

COMING SOON - OPEN Ready to Retire (PreRetirement) Webinars

MOSERS will be adding three new Ready to Retire (PreRetirement) Webinars this fall and they will be OPEN for anyone to register. We will be sending email invites to employees who are within two years of retirement eligibility but anyone is welcome to attend. Watch for more information coming soon!


PreRetirement Seminars Go Online for the Rest of 2020

We are transitioning MOSERS PreRetirement Seminars into online webinars for the rest of this year. This is due to the ongoing COVID-19 situation. Starting in August, we will consolidate the number of webinars offered in order to add open webinars this fall (more to come).

If you registered to attend an in-person seminar, you will receive an email invitation with instructions to join an online webinar. The webinar will occur during the same week you were originally scheduled to attend an in-person seminar. We will also send a packet to you in the mail containing several resources. This will include a benefit estimate based on the information you provided when you first registered.

The general breakdown for the daytime webinars will be:

8:30 – 12:00 – MOSERS (includes breaks)
12:00 – 12:30 – LUNCH BREAK
12:30 – 1:20 – Missouri Deferred COMP (MODC)
1:30 – 2:20 – Missouri Consolidated Health Care Plan (MCHCP)
2:30 – 3:20 – Social Security Administration (SSA)

Evening sessions with MOSERS information only will be available on August 12 and September 10.

A closed-captioning session will be available on September 15.

Thank you for your patience and understanding while we navigate this situation.


How would a layoff impact MOSERS benefits?

With the shortfall in state revenue due to the COVID-19 pandemic, we have received questions from members about the possibility of state employee layoffs.

Departments and benefit providers may use different terms. However, for MOSERS' purposes, a "layoff" occurs when a department lays off an employee by reason of a shortage of work or funds, the abolition of the position, or other material change in the duties or the organization, or for other related reasons, which are outside the employee's control.

  • This definition is intended to include any instance where the employer eliminates a position due to the above reasons, regardless of the term (i.e. layoff, furlough, reduction in workforce, etc., which are all considered a leave of absence).
  • Employers should submit a leave of absence form to MOSERS indicating layoff status.
  • An employee does not earn service or salary credit during a layoff period. However, an employee in their BackDROP period can continue to work toward BackDROP eligibility while on an approved leave of absence.
  • After twelve months on layoff status, the employee is automatically terminated and MOSERS group life and long-term disability insurance coverage ends.

See Impact of a Layoff on Your MOSERS Benefit for more information.


PreRetirement Seminars through July 29 will be Online

We will offer the following (to those who have already registered) as online webinars rather than in-person seminars.

If you are already registered, we will send your packet to you with your benefit estimate(s) and session materials. MOSERS staff will contact you by email or phone and provide information on how to participate in the webinar. We appreciate your understanding and flexibility given the unusual circumstances!

July 7 – Jefferson City
July 8 – Joplin
July 9 – Springfield
July 15 – St. Louis
July 16 – Cape Girardeau
July 21 – Jefferson City
July 24 – Kansas City MOVED FROM JULY 23
July 29 – Columbia

Online Daytime Webinar Schedule: 
8:30 – 10:00 a.m. MOSERS
10:00 – 10:10 a.m. 10-min break
10:10 – 11:00 a.m. MOSERS
11:00 – 11:50 a.m. MO Deferred Comp
11:50 – 12:00 p.m. 10-min break
12:00 – 12:50 p.m. MCHCP
12:50 – 1:30 p.m. Social Security Administration


Today is Payday for Retirees – Temporary change in dental plan premiums

Change in Monthly Benefit Deposit notification letters - We recently sent approximately 7,000 letters to retirees who have dental coverage through MetLife. For most, their monthly deposit amount increased by a few dollars. This is a one-time temporary increase. Below is information about it from MCHCP:

MetLife decided that MCHCP Dental Plan members will receive a dental premium reduction of 50% for the month of June 2020. MetLife recognizes the shutdown of most dental offices for non-emergency services due to the COVID-19 pandemic and, as a result, many people are deferring those services until dental offices re-open. MCHCP will implement the premium reduction on your behalf without you needing to do anything.

Please visit www.mchcp.org for additional information and resources regarding COVID-19 or call MetLife at 844-222-9106, 7 a.m. - 10 p.m. CST, Monday through Friday, with any questions about your dental coverage.

Premiums will return to normal next payday and affected retirees will get another letter from us letting them know that, since the dental insurance premium has gone back to the full amount, their deposit amount has gone back down accordingly.

Approximately 2,300 retirees received these notifications on paper through the mail while approximately 4,700 received their notification in Document Express, their online mailbox for MOSERS correspondence. If you would like to change your preference to online notification, log in to myMOSERS. Under Personal Information, click on Email Options. We will send you an email anytime we post something to your Document Express online mailbox.

Email Options 


International Mail May Be Delayed

Attention Benefit Recipients Living Outside the U.S.: Mail from the U.S. may take 4 to 6 weeks to reach you; some postal services suspended

We recently learned that, due to the global COVID-19 pandemic, mail we are sending to benefit recipients outside the U.S., which includes benefit payments, may be delayed or returned to us. The delay is being caused by a shift from air mail to sea transport. Additionally, some countries are not accepting international mail.

You can visit the U.S. Postal Service (USPS) website for additional information and a list of countries that are affected: https://about.usps.com/newsroom/service-alerts/international/welcome.htm. We understand that the USPS updates this information on a daily basis.

Currently, this affects 10 of our benefit recipients. Our mailroom staff has been in contact with USPS staff and we are reaching out by phone and email to members affected by this.


PreRetirement Seminars through June 25 will be Online

We will offer the following (to those who have already registered) as online webinars rather than in-person seminars.

If you are already registered, we will send your packet to you with your benefit estimate(s) and session materials. MOSERS staff will contact you by email or phone and provide information on how to participate in the webinar. We appreciate your understanding and flexibility given the unusual circumstances!

June 3 – Springfield 
June 4 – Sedalia
June 9 – Jefferson City
June 10 – Chillicothe
June 11 – Macon
June 16 – Jefferson City
June 17 – Cape Girardeau
June 18 – St. Louis
June 23 – Jefferson City
June 24 – Poplar Bluff - Closed Captioning
June 25 – Farmington

Online Seminar Schedule: 
8:30 – 10:00 a.m. MOSERS
10:00 – 10:10 a.m. 10 min break
10:10 – 11:00 a.m. MOSERS
11:00 – 11:50 a.m. MO Deferred Comp
11:50 – 12:00 p.m. 10 min break
12:00 – 12:50 p.m. MCHCP
12:50 – 1:30 p.m. Social Security Administration (tentative)


MOSERS Office Buildings Remain Closed to Visitors

MOSERS staff members are available to you by phone and email. Please contact us with any questions you may have about any of your MOSERS benefits.

While we are transitioning from most of our staff working from home to them returning to the office in several waves, the office buildings remain closed to visitors to protect the health of members and staff.

Please watch the COVID-19 page of our website for regular updates.


Payday, May Seminar Update, and Benefits Staff Update

April 30, 2020 Update

Today is payday for retirees! All payments continue to go out on schedule.

As noted above, all PreRetirement Seminars through May 21 will be online only. See our Education page for more info.

Three of our Benefits staff members returned to work in the office this week (along with their supervisors and manager)! These three asked to come back because they were having connectivity issues working from home and can better serve our members from the office. We have not yet opened the building to visitors but all of our Benefits staff remain available to take calls and emails from members and continue to process retirement applications submitted online and through the mail. Keep an eye on this page, https://www.mosers.org/home/covid-19, for updates from MOSERS.


COVID-19 CARES Act

April 15, 2020 Update

Visit MOSERS' COVID-19 CARES Act page to learn more about the Coronavirus Aid, Relief, and Economic Security (CARES) Act & tax relief on lump-sum distributions.


Special Update from MOSERS Executive Director

April 7, 2020 Update

Ronda Stegmann, the Executive Director of the Missouri State Employees' Retirement System, (MOSERS) presents a special update.

Welcome to a special edition of A Moment With MOSERS. "We are all in this together." We've heard that from many people over the last few weeks and it is definitely true.

  • We are working together to stay safe and well.
  • We are working together to pay your benefits each and every month.
  • We are working together to ensure the sustainability of our retirement system.

To protect the health of our members and staff, we have closed the office to visitors and have cancelled or modified many of our seminars to accommodate a virtual audience. Even though we can't shake hands or sit side-by-side right now, we are still here for you.

Our benefit counselors are still available by phone and email. While you might hear a dog barking or a child playing in the background, you can still expect the same level of care and expertise that you would receive in our office.

We are continuing to accept retirement applications either online or through the mail.

Our staff didn't miss a beat in getting benefits paid in March and they will continue to do so this month, and next month, and so on.

Remember, as a retiree or survivor, your benefit amount is based on a formula and will be paid over your lifetime.

Please know that the MOSERS Board of Trustees and our staff are committed to managing MOSERS' assets in a prudent manner to ensure the security of your benefits and the sustainability of the System.

As with most investors, MOSERS' investments have been negatively impacted during the first quarter of CY 2020. However, unlike individual retirees, MOSERS invests over a very long-term time horizon. Our portfolio is well diversified and designed to weather the volatility of the financial markets.

Each year, an independent actuary evaluates our funding needs and the Board certifies an employer contribution rate. The state of Missouri has consistently contributed the full amount that the actuary has determined is needed, which is key to MOSERS' long-term sustainability.

While we have been working together for your benefit, our actively employed members continue to serve the citizens of Missouri in so many ways. We are very grateful for all that YOU are doing to keep us safe and to keep our state running!

Even with all the work that you have been doing and the concerns that you may have, so many of you have taken a moment to reach out to us and send notes of thanks or words of encouragement. Thank you for reaching out and encouraging our staff during this time.

Truly, we are all in this together - and we will get through this, together! Thank you for sharing this moment. Please be safe and take care.


Member Update

April 1, 2020 Update

  1. Benefits Paid on Schedule on March 31st - Even though the majority of MOSERS employees are working from home, the March benefit payments were processed without any delay. Fortunately, more than 98.5% of our members who receive pension benefits get paid by direct deposit. We are encouraging those who still receive a paper check (approximately 712) to switch to direct deposit so they won't have to leave home to get their check cashed or take it to the bank.
  2. All 2020 Coffee Breaks Cancelled - In our ongoing effort to protect the health of our members, we have decided to cancel all 2020 Coffee Break seminars for retirees. Please watch the Coffee Break page on our website for updates for 2021 programs.
  3. We Are Here for Your Benefit - Benefit counselors are now all working from home and remain available through our regular phone numbers & email address. Contact us if you have any questions about your MOSERS benefits. Remember, once you have the information you need from us, you can complete nearly all transactions online. Visit our Video Gallery for quick how-to guides on:
    1. Logging in to myMOSERS
    2. Creating a Benefit Estimate
    3. Retiring Online
  4. Watch Out for Scams! - If you get a suspicious phone call, just hang up. Don't give out your Social Security number! Read our recent news article Guard Your Final Four. We recently received the following from the Social Security Administration:
    Social Security and Supplemental Security Income (SSI) benefit payments will continue to be paid on time during the COVID-19 pandemic. The agency also reminds everyone to be aware of scammers who try to take advantage of the pandemic to trick people into providing personal information or payment via retail gift cards, wire transfers, internet currency, or by mailing cash, to maintain Social Security benefit payments or receive economic impact payments from the Department of the Treasury. For more information, please visit https://www.ssa.gov/news/press/releases

Message from Ronda Stegmann, MOSERS Executive Director,
Regarding Member Concerns about Investments & Funding

Certainly, investment market volatility is unsettling and we understand that some members may be concerned. Please know that the MOSERS Board of Trustees and our staff are committed to managing MOSERS' assets in a prudent manner to ensure the security of your benefits and the sustainability of the system.

As with most investors, MOSERS' investments have been negatively impacted during the first quarter of CY 2020. However, unlike individual retirees, MOSERS invests over a very long-term time horizon. Our portfolio is well-diversified and designed to weather the volatility of the financial markets. Our assumed rate of return is 7.1%. Over the long term (since 1981- first available data), our return average is 9.5%, which includes other major downturns in the market such as in 1987, 2000-2002, and 2008.

Each year, an independent actuary evaluates what our funding needs are and our Board certifies an employer contribution rate. The state of Missouri has consistently contributed the full amount that the actuary has determined is needed, which is key to MOSERS' long-term sustainability. Likewise, MOSERS' employer contribution rate (in dollars) has been included in the FY21 proposed state budget and is at a level to pay the employer contribution rate as certified by the Board of Trustees.

I hope you find this information helpful in addressing any concerns. Ultimately, your benefits are an obligation of the state and they are secure. I encourage you to visit our Funding page to learn more.


Benefit Payments will be Sent on March 31, As Usual

March 23, 2020 Update

Despite state office closings announced today, rest assured that MOSERS will continue to issue benefit payments on the last working day of the month. Of our more than 50,000 MOSERS retirees and benefit recipients, all but 850 receive their monthly benefit payment by direct deposit. We will have a small number of staff in the building to process the paper checks and put them in the mail on March 31.

Any calls and emails will be routed to MOSERS benefit counselors and other staff members, who are working from home. Our entire staff remains available to assist you and will continue providing member services and other core business functions during state office building closures.

Background: Governor Parson announced today he is closing the Capitol and state office buildings throughout the state to the public, effective Tuesday, March 24, 2020 until 12:01 A.M. Monday, April 6, 2020 unless extended. Once this was announced, we received numerous calls from retirees asking about their benefit payment. We understand your concern. Rest assured that we will send your monthly benefit payments as usual.


Office Closed to Visitors; Staff Remains Available to Assist Members

March 18, 2020 Update

Beginning Thursday, March 19, 2020, the MOSERS office buildings will be closed to visitors. We will contact members who already have appointments to reschedule them. We are taking this action to help keep our members, staff & their families, and all of our stakeholders safe and healthy during this time.

Benefit counselors and other staff members remain available to assist you and to continue providing member services and other core functions. We will continue to issue benefit payments on the last working day of the month.

Please utilize the following options until further notice:

  • Call us at (800) 827-1063 or (573) 632-6100, option 1.
  • Email us at: mosers@mosers.org
  • Submitting forms online through myMOSERS (watch our myMOSERS login video tutorial if this will be your first time logging in)
  • Sending documents by mail, fax or email.
    • Mailing Address: PO Box 209, Jefferson City, MO 65102-0209
    • Fax: (573) 632-6103
    • Email for forms: forms@mosers.org
    • Watch our website for updates: www.mosers.org
    • The precautions we have put in place may result in longer than normal wait times on the phone or slightly delayed responses by email. We ask for your patience and understanding as we strive to provide the best possible service to all members.

      We will keep you informed of any additional changes or cancellations as this rapidly changing situation evolves.


    Benefit Payments

    March 16, 2020 Update

    Direct Deposit: Pension payments will continue as usual.

    Paper Checks: If you are still receiving a paper check, we encourage you to sign up for direct deposit immediately. With direct deposit, you will receive your benefit payment sooner and it will go directly into your account without you having to leave home. Submit a direct deposit form or contact a MOSERS benefit counselor for assistance. If the current situation worsens, it is possible that future paper checks could be delayed.


    Ready to Retire/PreRetirement Seminars - Conducted Online Only

    We will offer the following (to those who have already registered) as online webinars rather than in-person seminars.

    We will send your packet to you with your benefit estimate(s) and session materials. MOSERS staff will contact you by email or phone and provide information on how to participate in the webinar. We appreciate your understanding and flexibility given the unusual circumstances!

    General State Employees - Conducted Online ONLY

    • March 17 in Jefferson City
    • March 19 in Blue Springs
    • March 25 in Farmington
    • March 26 in St. Louis
    • March 31 in St. Joseph

    Please watch our website for updates on future seminars.

    University Employees - Conducted Online ONLY

    • April 1 in St. Joseph at MO Western
    • April 2 in Kirksville at Truman
    • April 9 in Warrensburg at UCM
    • April 15 in Maryville at Northwest
    • April 16 in Maryville at Northwest
    • April 22 in Cape Girardeau at SEMO
    • April 23 in Cape Girardeau at SEMO

    Other - Special Requests

    We also have other sessions scheduled for March and April by special request. We will be in contact with the session organizers. If you have any questions about such sessions, contact your HR office or MOSERS at education@mosers.org or call (800) 827-1063 or (573) 632-6100, option 1.

    Coffee Breaks

    We have cancelled the following Coffee Break seminars for retired MOSERS members. We will reschedule these at a later date and notify all who are registered. If you are registered for, or interested in attending another Coffee Break seminar, please watch our website for updates.

    • April 7 in Jefferson City at MOSERS - Cancelled
    • April 21 in Jefferson City at MOSERS - Cancelled
    • April 30 in Fulton at Callaway Electric Cooperative - Cancelled
    • May 6 in Columbia Police Department Regional Center - Cancelled

    Appointments and Office Visits

    If you have a scheduled appointment with a MOSERS benefit counselor, please consider switching to a phone appointment instead. Contact us at mosers@mosers.org or call (800) 827-1063 or (573) 632-6100, option 1, to switch to a phone appointment or to reschedule.

    In keeping with state and federal recommendations, we offer the following options:

    • Submitting forms online through myMOSERS (watch our myMOSERS login video tutorial if this will be your first time logging in)
    • Sending documents by mail, fax or email.
      • Mailing Address: PO Box 209, Jefferson City, MO 65102-0209
      • Fax: (573) 632-6103
      • Email: mosers@mosers.org
    • Calling us at (800) 827-1063 or (573) 632-6100, option 1.

    MOSERS Staff and Facilities

    As of this update, all MOSERS staff members are reporting to work as usual. While no staff members have tested positive for COVID-19, all staff members have been instructed to exercise good judgement and stay home if they or a family member becomes ill, even if symptoms can be managed with medication.

    We have cancelled or restricted all staff travel and continue to review on a case by case basis. We are also defaulting to cancelling any business visits to our offices, unless absolutely necessary.

    We have a business continuity plan in place. As part of our annual business continuity staff trainings, we have tested our processes for performing critical business functions remotely or by using alternative methods.

    Our staff has elevated cleaning measures and are spending extra time disinfecting door handles, conference room furnishings, bathroom surfaces, etc.

    The precautions listed above, which we are taking to safeguard the health of our members, staff, and stakeholders, may result in longer than normal wait times on the phone or slightly delayed responses by email. We ask for your patience and understanding as we strive to provide the best possible service to all members.

    We will keep you informed of any additional changes or cancellations as this rapidly changing situation evolves.

    Consult these additional resources for up-to-date information:


    COVID-19 Health Safety Tips

    As the COVID-19 Coronavirus situation evolves, please know we hope you and your family remain healthy and we hope for the recovery of any who have been affected.

    While the number of confirmed cases in Missouri is small, the Centers for Disease Control and Prevention (CDC) still recommend precautionary measures:

    • Avoid close contact with people who are sick.
    • Wash your hands with soap and water regularly for at least 20 seconds. Alcohol hand sanitizers with 60% alcohol are also effective.
    • Try not to touch your eyes, nose and mouth.
    • Cover your cough or sneeze with a tissue.
    • Stay home when you're sick (and keep sick children home from school).
    • Clean and disinfect frequently-touched objects and surfaces.

    The symptoms for COVID-19, which occur 2-14 days after exposure, as stated by the CDC are:

    • Coughing
    • Fever
    • Shortness of breath

    People at higher risk of getting very sick from COVID-19 are encouraged to limit outings, avoid large gatherings, telecommute if possible, and stay home if they are sick. This population includes older adults, individuals who have compromised immune systems, and individuals who have serious chronic medical conditions like heart disease, diabetes, and lung disease.