Phoenix

We are building a new pension administration system called Phoenix. Our current system has served us well for more than 30 years, but it is nearing the end of its life expectancy. The move to Phoenix is a significant multi-year undertaking on track for completion in early 2023.



Overview

Phoenix is analogous to the central nervous system of MOSERS – it contains all of the demographic, service and salary, and contribution data needed to administer benefits for all MOSERS members.

As the source of this vital information, you, the employer representatives, will be interacting directly with Phoenix. We have uniquely designed Phoenix to automate the data transmission between MOSERS and its covered employers. As a result, we are confident you will find Phoenix to be intuitive and user-friendly and provide you with more access to important benefit information for your employees.

Ultimately, Phoenix will be the means through which we partner together to provide timely and accurate benefits to MOSERS members. We look forward to sharing more and providing in-depth training opportunities as we draw closer to the project’s completion.

We will continue to post Phoenix updates on the HR Update Blog.

Phoenix

Phoenix FAQs

What is Phoenix?
Phoenix will be the new pension administration system for MOSERS. It contains all the demographic, service and salary, and contribution data needed to administer benefits for all MOSERS members. It will be the new system that MOSERS staff will use for administering benefits. Employer representatives, such as human resources and payroll staff, will have direct access to Phoenix through the Employer Login. As with any new system, users will interact with Phoenix differently than with our existing system. Members will have direct access to their information in Phoenix through myMOSERS.

Why is MOSERS replacing the existing system with Phoenix?
MOSERS is building the new system to:

  • Improve accuracy and controls
  • Become more nimble through a single integrated solution
  • Improve security
  • Become more efficient and increase automation
  • Sustain and improve customer service

Who will use Phoenix?
MOSERS staff, employer representatives, and MOSERS members will all interact with Phoenix.

When will Phoenix go live?
We anticipate that Phoenix will go live in the Spring of 2023.

Where will I access it?
You will continue to access the Employer Login and myMOSERS through the MOSERS public website at www.mosers.org.

How will I learn how to use it?
MOSERS will provide training to employer representatives beginning in late 2022.


Employer Involvement

Upcoming activities that will involve employers include:

  • Feedback via employer preparedness surveys
  • Training materials to employer representatives
  • Training for employer representatives
  • Parallel testing with employer representatives
  • Phoenix deployment

Process Map

Click on the image below to review an infographic of the process map in the new pension administration system.


Videos

Click on the videos below to get a preview of how you will use the new pension administration system.

Prepare Payroll Report


SAM II Daily Feed


Admin Dashboard, Employer Participant View & Materials Request

Use the progress bar to move through the recording:

Length: 13:44

00:00 – 00:33: Intro
00:34 – 02:39: Logging in and Home page
02:40 – 06:56: Admin Dashboard
06:57 - 10:41: Employer Participant View
10:42 - 13:17: Material Request
13:18 - 13:44: Wrap-up


SAM II - Resolving Payroll File Errors

Use the progress bar to move through the recording:

Length: 18:56

00:00 – 00:59: Intro
01:00 – 03:13: Preliminary check
03:52 – 11:20: Uploaded and reviewing fields
11:25 - 16:10: Errors
16:15 - 18:17: Warnings
18:23 - 18:56: Wrap-up


SAM II - Daily File Feed of Employee Status

Use the progress bar move through the recording:

Length: 12:03

00:00 – 01:47: Intro
02:06 – 07:11: File Check 1 - Employment Status/Personnel Action Reason Code 
07:15 – 08:31: File Check 2 - Percent Full Time 
08:33 - 09:45: File Check 3- Agency and Organization Transfers 
09:51 - 11:12: File Check 4- Date of Birth 
11:13 - 12:03: Wrap-up


Uploading & Fixing Payroll Errors

Use the progress bar to move through the recording:

Length: 19:00

00:00 – 01:47: Intro
01:51 – 02:31: Logging in
02:32 – 03:37: Layout Types
03:38 - 10:19: Uploading and reviewing fields
10:49 - 14:39: Errors
14:42 - 17:25: Warnings
18:25 - 19:00: Wrap-up


Invoices & Adjustments

Use the progress bar to move through the recording:

Length: 16:34

00:00 – 01:47: Intro
01:48 – 07:00: View Invoices
07:02 – 10:40: Pay Invoices
10:49 - 16:14: Adjustments
16:15 - 16:34: Wrap-up