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Customer Service

MOSERS Retirees Rate Us High in Customer Service

[Posted on 12/04/2017 at 4:17 PM]

We send an electronic survey each month to new retirees (who have an email address on file with us) to see how they rate their experiences during the retirement process, including interactions with staff as well as the online and written communications from us. On a scale of 1-10 where 10 is “Excellent,” in the most recent quarter, retirees rated us as follows:

  • Knowledge of staff - 9.5
  • Responsiveness of staff - 9.6
  • Courtesy of staff - 9.7
  • The overall retirement process including clarity, accuracy, and response speed - 9.4
  • Written information from us including forms and ease of getting information - 9.3

Find more information on our survey results page. We value your input and strive to continuously improve & exceed expectations in all aspects of our daily interactions with you. As always, We are Here for Your Benefit!


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Missouri State Employees' Retirement System
Address: 907 Wildwood Dr., Jefferson City, MO 65102 Phone: 800.827.1063 URL: Email: Founded On: September 1, 1957