Skip to navigation Skip to login
Saturday, December 16
Home » News Archive » 2017

News Archive

PAGE TOOLS: TEXT SIZE: Larger | Smaller Print Logo Print this Page

Customer Service

MOSERS Retirees Rate Us High in Customer Service

[Posted on 12/04/2017 at 4:17 PM]

We send an electronic survey each month to new retirees (who have an email address on file with us) to see how they rate their experiences during the retirement process, including interactions with staff as well as the online and written communications from us. On a scale of 1-10 where 10 is “Excellent,” in the most recent quarter, retirees rated us as follows:

  • Knowledge of staff - 9.5
  • Responsiveness of staff - 9.6
  • Courtesy of staff - 9.7
  • The overall retirement process including clarity, accuracy, and response speed - 9.4
  • Written information from us including forms and ease of getting information - 9.3

Find more information on our survey results page. We value your input and strive to continuously improve & exceed expectations in all aspects of our daily interactions with you. As always, We are Here for Your Benefit!

 



Comments or questions for MOSERS?

Your opinions and questions are important to us. If you would like a direct response to a question, please include your name and email address below. If your feedback involves an email you received from MOSERS, please include the subject of that email with your comments below.

Help us help others. If you have a question, others may too.
If your question is of general interest and has not already been addressed on Rumor Central, we may post it there. We won’t use your name, email address or any other individually identifying information.


  1. (required if you desire a response from MOSERS)


  2. (required if you desire a response from MOSERS)

  3. Receive an email copy of your submission

  4. Please enter the numeric code above before submitting.


MOSERS
Missouri State Employees' Retirement System
Address: 907 Wildwood Dr., Jefferson City, MO 65102
https://www.mosers.org/images/mosers-logo-bg-375-280.jpg Phone: 800.827.1063 URL: Email: mosers@mosers.org Founded On: September 1, 1957