MOSERS Operations Organization Chart
MOSERS Investments Organization Chart
The executive director, chief operations officer (COO), chief finance officer (CFO) and chief investment officer (CIO) are responsible for planning, organizing, and administering the operations of the system under the broad policy guidance and direction of the board.
The executive staff provide administrative support by assisting the executive director, COO, and CFO in the major legal, financial, operational, and oversight functions. Human resources, which includes oversight of general building maintenance, is also represented in this section.
MOSERS’ office is divided into six administrative sections that perform specific functions for the system.
Staff in the benefits section are responsible for all member data, benefit verifications and inceptions, as well as contact with members regarding the benefit programs administered by MOSERS (retirement, life, and long-term disability insurance). They also conduct educational seminars in 16-plus cities around the state each year and host webinars to inform members about their MOSERS benefits.
Communications staff are responsible for presenting information in clear and concise ways to facilitate effective, well-informed decision-making, planning, and action. They produce materials for members regarding the benefits administered by MOSERS including publications such as newsletters, handbooks, forms, brochures, and the annual report. Additionally, this team works in conjunction with information technology staff on electronic materials and tools such as the public, board, secure member, and internal websites. This section coordinates activities and processes for the organization that facilitate strategic thinking, planning, and implementation.
The staff in this section are responsible for all financial records of the programs administered by MOSERS, including the preparation of financial and statistical reports and purchasing functions for MOSERS. They interface with the investment custodian, internal investment managers, Office of Administration accounting, state of Missouri employers, life insurance companies, actuaries, banks, and the IRS. They are also responsible for all billing, payment processing and balancing of member and employer contributions.
The information technology section provides computer and technical design support for MOSERS’ data processing activities. This team is responsible for developing and maintaining the automated systems that are used to administer benefits. They are also responsible for the document imaging system, network, unified communication system, and personal computers. Information technology and communications staff are jointly responsible for MOSERS’ websites.
The investments staff provides investment management and consulting services to the system. Primary functions include managing assets internally, selecting external managers for portions of the portfolio, researching and implementing portfolio allocation shifts and rebalancing, providing technical advice, serving as a liaison to the investment community, and informing and advising the board and executive director on financial, economic, and political developments which may affect the system. The investments staff works closely with external investment consultants, legal counsel and the executive director.
The responsibilities of staff in this area include benchmarking, business continuity preparation and planning, and business process mapping and analysis to identify process efficiencies and mitigate risk. They strive to deliver quality products to both internal and external stakeholders, and to provide a systematic examination and improvement of MOSERS’ business processes to add value and improve the effectiveness, efficiencies, and adaptability of MOSERS’ operations.
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