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Privacy Policy

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Missouri State Employees' Retirement System Website Privacy Policy

The Missouri State Employees' Retirement System (MOSERS) has created this privacy policy as part of our commitment to the privacy of our members and other users of this website.

Consent

By using this website, you indicate your acceptance of this Privacy Policy. If you, as a visitor, choose to log in as a member, or otherwise submit personally identifiable information, you are consenting to MOSERS' use of such data in accordance with this Privacy Policy. MOSERS does not collect any personal information through the use of our website unless the user provides that information voluntarily by sending an email to MOSERS or submitting information while in the logged‑in areas of our site.

When You Visit

MOSERS uses web analytics to create summary statistics about the use of the website. The summary statistics are used to help MOSERS understand how users are interacting with the website. It is used solely to help us improve our online services and is used exclusively by MOSERS.

In order to ensure that our website is as useful and effective as it can be, certain information about your visit is automatically collected and stored. We collect and analyze non-personally identifying information that groups visitors by categories such as the location of visitors (by domain, not by personal email address), device classes (such as tablets, smartphones, desktop computers), and browser types. We also measure, in the aggregate, indicators such as number of visits, average time spent on the site, and pages viewed. These statistics are used to improve site content and usability. This information does not personally identify you.

When You Email Us

If you do contact MOSER via email, we may preserve the content of your message, your email address, and our response so that we can efficiently respond to questions you might have. While we collect this information for our own internal use, it is not used for commercial purposes, and MOSERS does not share your email address with any third party.

All internet users should keep in mind that email is an inherently insecure medium, and may be intercepted and read by unauthorized parties. MOSERS recommends that you never put personal information in emails. MOSERS is not responsible for any unauthorized access by third parties to personal information you reveal in your email messages.

MOSERS will not send any confidential information to you by email unless you specifically request it. We will also never send you an unsolicited email that requests confidential information from you, such as your Social Security number, your Member ID, Online ID, password, or other personal information.

However, we may send you email that encourages you to log in to your secure Member Homepage to view information specific to you. Such emails will direct you to visit www.mosers.org and to the secure login process.

When You Complete an Online Transaction

We provide our members with the ability to create a username (MOSERS “Online ID”) and a password so that they may have online access to their membership information. We require the entry of username, password, and use data encryption and in some cases use two-factor authentication to validate your identity. Accessing your membership information or registering for events online is voluntary. If you choose not to use your online Member Homepage, you will still be able to access other features on our public website.

Disclosure of Information Collected Through This Website

Any information collected through this website may be subject to disclosure under the Missouri Sunshine Law, Chapter 610, Revised Statutes of Missouri (RSMo), if such information is not protected from disclosure pursuant to Missouri state law or by MOSERS Board Rule. MOSERS will collect personal information through this website only if the information is voluntarily provided by the user through email or the logged in areas of this site.

Links - Third Party Sites

The MOSERS website contains links to other sites. MOSERS does not control the content of these sites, and is not responsible for their availability. If you leave our website by following a link to a different web address, you will be subject to the privacy policy of that site.

MOSERS is not responsible for the content of any websites that choose to link to the MOSERS website, with or without our consent.

Limitation of Liability/Disclaimer

While MOSERS makes every effort to ensure the information provided is reliable, human or mechanical error remains a possibility. Therefore, MOSERS does not guarantee the accuracy, completeness, timeliness, or correct sequencing of information and will not be held responsible for any errors or omissions or for the results obtained from the use of the information contained in this website.

If there is a conflict between the information on this website and the statutes governing MOSERS found in Chapters 100, 104, 105, 211, 287, or 476, Revised Statutes of Missouri, the language of the law will take precedence.

Surveys and Forms

You may be given the opportunity to provide information through online surveys and forms. We use this information to better understand member needs and to provide quality services. Please note that we generally do not collect identifying information about you but MOSERS reserves the right to collect such information if it is provided when you respond to a survey.

 

Contacting MOSERS

If you have questions or concerns regarding this policy, please contact MOSERS.

Changes to This Privacy Policy

This Privacy Policy is subject to modification at any time and for any reason. Changes will be posted at this URL. Users of the MOSERS websites should read this policy periodically to ensure that they are aware of the current provisions of the MOSERS Privacy Policy.

MOSERS’ Social Media Policy

MOSERS’ social media platforms provide an opportunity for sharing information about MOSERS. Every effort has been made to ensure that the information posted to social media sites is accurate. If the information should conflict with laws, rules, or plan language, then the law, rules, or plan language must take precedence. Information on these pages is not intended to provide retirement or investment advice. We cannot and do not guarantee its applicability or accuracy in regards to your individual circumstances. If you are looking for the official source of information about MOSERS, please visit our homepage, www.mosers.org.

We understand that social media is a 24/7 medium and your comments are welcome at any time. However, responding to and deleting comments will generally occur during normal business hours Monday through Friday. Comments will be reviewed as early as possible.

Social media platforms are open forums and MOSERS encourages participation, however, postings are screened in accordance with the MOSERS Social Media Policy and must be clean and inoffensive. Postings will not be edited by MOSERS staff, but will be deleted if they do not comply with the guidelines below:

• We do not allow graphic, obscene, explicit, or racial comments or submissions; nor do we allow comments that are abusive, hateful, or intended to defame anyone or any organization.

• Please do not post personal information or ask specific, personal benefit-related questions on this platform. Those who post personally identifiable or sensitive personal information do so at their own risk. MOSERS is not responsible for any personally identifiable or sensitive personal information posted by social media users. MOSERS will endeavor to remove postings that contain personally identifiable information as soon as those postings are identified, but MOSERS is not responsible for any damages caused by delays in such removal. If you have questions related to your specific situation, we encourage you to contact a benefits counselor between the hours of 8:00 a.m.-12:00 p.m. and 1:00p.m. - 4:30 p.m. at (573) 632-6100 or (800) 827-1063 or email us at mosers@mosers.org.

• We do not allow solicitation or advertisements. This includes promotion or endorsement of any financial, commercial or non‑governmental agency. Similarly, we do not allow attempts to defame or defraud any financial, commercial, or non-governmental agency.

• We do not allow any comment or content that suggests or encourages illegal activity.

• The comments and opinions expressed by users of this platform are theirs alone and do not reflect the opinions of MOSERS or its employees.

• Public comments should be limited to the comments related to the posted topic.

• MOSERS will remove any comment or information that, in the sole judgment of MOSERS staff, inaccurately describes benefits provided by MOSERS.

• Postings and comments may be subject to public records retention in accordance with Missouri state law.

• This policy is subject to amendment or modification at any time to ensure its continued use is consistent with its intended purpose.

• We will not post any benefit information specifically related to any member. No personal benefit information will be shared on this platform.

• We will remove any benefit information pertaining to a specific member.

• Information is made available to you for your independent use and is not intended to provide retirement or investment advice. We cannot and do not guarantee its applicability or accuracy in regards to your individual circumstances.

• Communications made through social media and messaging systems will not constitute a legal or official notice or comment to MOSERS or any official or employee of MOSERS for any purpose.

• In addition to deleting non-permissible content, MOSERS reserves the right to permanently ban those who post content that does not comply with this policy.

MOSERS
Missouri State Employees' Retirement System
Address: 907 Wildwood Dr., Jefferson City, MO 65102
https://www.mosers.org/images/mosers-logo-bg-375-280.jpg Phone: 800.827.1063 URL: Email: mosers@mosers.org Founded On: September 1, 1957