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Demographic Change

Member Demographic Changes - Who can update my information?

[Posted on 04/01/2015 at 1:51 PM]

To continue our efforts to be diligent about protecting our members’ personal information, MOSERS has new procedures regarding member demographic information updates. When you call MOSERS we always ask identifying questions to make sure you are who you say you are and if you want to change specific information, we must verify that you are the authorized person to make those changes. It might take a little more time on the phone, but we're doing our part to keep your data safe.

What is a  Demographic Update?

A demographic update is a change of:

  • Mailing address
  • Email address
  • Phone number
  • Last name

MOSERS can accept these changes over the phone for a member or survivor of a member receiving their MOSERS benefit via direct deposit only from:

  • The member or survivor
  • A person with a MOSERS-approved Power of Attorney
  • A person who is a MOSERS-approved Custodian
  • The Conservator
  • An Authorized Designated Agent
  • Human Resources Personnel 

If the member or survivor receives their MOSERS benefit via paper check, the change must be requested in writing from:

  • The member or survivor
  • A person with a MOSERS-approved Power of Attorney
  • A person who is a MOSERS-approved Custodian
  • The Conservator
  • An Authorized Designated Agent

As a reminder, members can always update their own mailing address, email or phone number online, either through ESS or by logging into their MOSERS secure Member Homepage. (ESS is available to retirees for up to five years after termination from state employment.)

For more information on what you can to do protect yourself online, read this article by MOSERS benefit counselor Amber Arnold.



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MOSERS
Missouri State Employees' Retirement System
Address: 907 Wildwood Dr., Jefferson City, MO 65102
https://www.mosers.org/images/mosers-logo-bg-375-280.jpg Phone: 800.827.1063 URL: Email: mosers@mosers.org Founded On: September 1, 1957