MOSERS is currently renovating its web presence. This not only entails a new layout and “look” for the overall website, but more importantly involves a shift in its functionality and usefulness. As both a payroll representative and member of the system, your dual use of the website gives you an important perspective. Because of that, MOSERS would appreciate your honest and constructive feedback. Your anonymous responses to the questions below will play an integral part in the redevelopment of our website and electronic presence as a whole. A similar survey is available online now for members and general visitors to our site. If you have any comments, questions, or suggestions in addition to your responses below, please don’t hesitate to contact Casey Fick, web designer. Thank you.

First, a little about you.

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1. How long have you been employed with the State of Missouri:
   0-5 years
   6-10 years
   11-20 years
   21+ years
   
   
2. I visit the MOSERS website to (check all that apply):
   Learn more about MOSERS benefits
   
Submit electronic forms
Login for personal benefit information
Access forms, brochures, handbooks, and other publications
Access Rumor Central
Read about the latest MOSERS news
Use the calculators
Check MOSERS investment activity
Work/view MOSERS reports
Other


3. I visit the MOSERS website:
   Once a day
   Once a week
   Once a month
   Once a year
   
   
4. Overall, I learn easiest by:
   Reading text
   Reading text with examples (images, diagrams, etc.)
   Watching videos
   One-on-one counseling
   
   
5. The MOST EFFECTIVE methods for me to receive information from MOSERS would be (check all that apply):

   The HR Conference
   The HR Update
   Podcasts
   Website
   Written publications
   Newsletters
   Annual Benefit Statement
   Rumor Central
   Webinars
   Email notifications from MOSERS
   


And now, a few questions about the MOSERS website.


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6. My favorite feature of the MOSERS website is:

7. I would visit the MOSERS website more often if (check all that apply):
   ...I could watch educational videos about MOSERS benefits and other retirement related information.
   ...I could read special interest stories about MOSERS retired and active members.
   ...it offered real-time (LIVE) investment performance numbers.
   ...I had the ability to interact with benefit counselors (customer service) LIVE online.
   ...I could listen to podcasts about MOSERS benefits and other retirement related information.
   Other
   
   
8. Is there a feature or service you have used on another website that you wish MOSERS offered?

   
   
   

9. What is the best website you have visited in the last 6 months and why did you like it?

   
   
   

10. Is there a feature you repeatedly visit on our website that is NOT easy to find or use?

    
    
    

11. Through your experiences of using MOSERS' website as a payroll representative, or from feedback you have received from other employees, do you have any general comments or suggestions about the current website? This includes comments on navigation (finding the things you are looking for), content, the legibility of content, or the overall design of the website.

    
    
    

12. What are your greatest needs for the MOSERS website? In what way could the website be a better service to you?