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MOSERS Website Survey

MOSERS is currently renovating its web presence. This not only entails a new layout and “look” for the overall website, but more importantly involves a shift in its functionality and usefulness. As a visitor to our site, MOSERS would appreciate your honest and constructive feedback. Your anonymous responses to the questions below will play an integral part in the redevelopment of our website and electronic presence as a whole. If you have any comments, questions, or suggestions in addition to your responses below, please don’t hesitate to contact Casey Fick, web designer. Thank you.

First, a little about you.

  1. How old are you?
    18-25
    26-35
    36-45
    46-55
    56+

  2. Are you a Missouri resident?
    Yes
    No

  3. Are you a Missouri state employee?
    Yes
    No

  4. If so, how long have you been employed with the State of Missouri?
    0-5 years
    6-10 years
    11-20 years
    21+ years

  5. In relation to MOSERS, I would best describe myself as:
    An active member of the system
    A retired member of the system
    An investments representative
    An Employer (HR) Representative
    Other

  6. I visit the MOSERS website to (check all that apply):
    Learn more about MOSERS benefits
  7. Access my estub/paystub
    Login for personal benefit information
    Access forms, brochures, handbooks, and other publications
    Access Rumor Central
    Read about the latest MOSERS news
    Use the calculators
    Check MOSERS investment activity
    Other

  8. I visit the MOSERS website:
    Once a day
    Once a week
    Once a month
    Once a year
  9. I access the MOSERS website most often from:
    Home
    Work
    Internet Cafe or public computer
    Other

  10. Overall, I learn easiest by:
    Reading text
    Reading text with examples (images, diagrams, etc.)
    Watching videos
    One-on-one counseling

  11. The MOST EFFECTIVE methods for me to receive information from MOSERS would be (check all that apply):

    The HR Conference
    The HR Update
    Podcasts
    Website
    Written publications
    Newsletters
    Annual Benefit Statement
    Rumor Central
    Webinars
    Email notifications from MOSERS


  12. And now, a few questions about the MOSERS website.

  13. My favorite feature of the MOSERS website is:

  14. I would visit the MOSERS website more often if (check all that apply):
    ...I could watch educational videos about MOSERS benefits and other retirement related information.
    ...I could read special interest stories about MOSERS retired and active members.
    ...I could post my own and view other members' photos
    ...it offered real-time (LIVE) investment performance numbers.
    ...I had the ability to interact with benefit counselors (customer service) LIVE online.
    ...I could listen to podcasts about MOSERS benefits and other retirement related information.
    Other

  15. Is there a feature or service you have used on another website that you wish MOSERS offered?



  16. What is the best website you have visited in the last 6 months and why did you like it?



  17. Is there a feature you repeatedly visit on our website that is NOT easy to find or use?



  18. Overall, do you have any general comments or suggestions about the current website? This includes comments on navigation (finding the things you are looking for), content, the legibility of content, or the overall design of the website.



  19. What are your greatest needs for the MOSERS website? In what way could the website be a better service to you?