Retirement Process Summary
| 1. How clearly were the eligibility
criteria for retirement explained to you? |
| 71% |
Well explained (2805) |
| 23% |
Adequately explained (923) |
| 2% |
Poorly explained (65) |
| 0% |
I didn't ask (1) |
| 3% |
No answer (134)
|
| 2. If you qualified for more than
one retirement plan, how clearly were the differences between
the plans explained to you? |
| 47% |
Well explained (1864) |
| 23% |
Adequately explained (887) |
| 2% |
Poorly explained (74) |
| 0% |
I didn't ask (3) |
| 28% |
No Answer (1100) |
| 3. How clearly were the benefit
payment options explained to you? |
| 67% |
Well explained (2646) |
| 26% |
Adequately explained (1034) |
| 3% |
Poorly explained (119) |
| 0% |
I didn't ask (1) |
| 3% |
No Answer (128) |
| 4. If you qualified for BackDROP,
how clearly was the BackDROP provision explained to you? |
| 35% |
Well explained (1372) |
| 17% |
Adequately explained (680) |
| 4% |
Poorly explained (144) |
| 0% |
I didn't ask (6)
|
| 44% |
No Answer (1726) |
| 5. How well did you understand
the information in the retirement packet? |
| 77% |
Easy to understand (3032) |
| 19% |
Somewhat understandable (739) |
| 3% |
Confusing (99) |
| 1% |
No Answer (58) |
|
6. How much time did you have to complete
the retirement process?
|
| 93% |
Enough time to review materials and
return forms (3644) |
| 5% |
Enough time to return forms by due
date only (189) |
| 1% |
Not enough time - missed my targeted
date of retirement (35) |
| 2% |
No Answer (60) |
| 7. How well did you understand
the benefit estimates you received with your election form? |
| 84% |
Easy to understand (3281) |
| 13% |
Somewhat understandable (508) |
| 2% |
Confusing (87) |
| 1% |
No Answer (52) |
| 8. Was your benefit payment received
when expected? |
| 97% |
Yes (3793) |
| 2% |
No (68) |
| 2% |
No Answer (67) |
9. Concerning the various forms you completed, were
the instructions clear so you understood:
|
Yes % |
No % |
No Answer % |
| What forms to return? |
97% (3803) |
2% (95) |
1% (30) |
| What documentation to attach? |
97% (3823) |
2% (67) |
1% (38) |
| When to return specific forms? |
97%
(3824) |
2%
(72) |
1%
(32) |
| Where to return form? |
97% (3826) |
2% (56) |
1% (46) |
| |
|
| 86% |
Talked to MOSERS staff by telephone or in person (3366) |
| 51% |
Attended an educational seminar offered by MOSERS
(2019) |
| 71% |
Received printed materials from MOSERS (2775) |
| 33% |
Viewed MOSERS web site (1307) |
| 41% |
Contacted human resources staff where I worked (1598) |
| 2% |
No Answer (88) |
