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Purchase of Service Survey Results
| How would you rate your overall satisfaction with the purchase of service process? |
| 9% |
No Answer (5) |
| 0% |
Very Unsatisfied (0) |
| 0% |
Unsatisfied (0) |
| 0% |
Neutral (0) |
| 12% |
Satisfied (7) |
| 79% |
Very Satisfied (44) |
| What type of prior service did you purchase? |
| 2% |
No Answer (1) |
| 61% |
Military (34) |
| 36% |
Public Sector (20) |
| 4% |
Contract (2) |
| How did you learn about purchasing service? |
| 0% |
No Answer (0) |
| 9% |
Human Resources at work (5) |
| 57% |
MOSERS (32) |
| 9% |
Website (5) |
| 41% |
Co-worker (23) |
| 14% |
Other (8) |
| How would you rate the helpfulness of the Acquiring Service Credit brochure? |
| 2% |
No Answer (1) |
| 0% |
Very Unsatisfied (0) |
| 0% |
Unsatisfied (0) |
| 7% |
Neutral (4) |
| 18% |
Satisfied (10) |
| 73% |
Very Satisfied (41) |
| How would you rate your experience working with your prior employer to acquire verification of service? |
| 20% |
No Answer (11) |
| 0% |
Very Unsatisfied (0) |
| 2% |
Unsatisfied (1) |
| 11% |
Neutral (6) |
| 12% |
Satisfied (7) |
| 55% |
Very Satisfied (31) |
| If you purchased military service, how would you rate your experience obtaining your military discharge records? |
| 41% |
No Answer (23) |
| 0% |
Very Unsatisfied (0) |
| 0% |
Unsatisfied (0) |
| 12% |
Neutral (7) |
| 5% |
Satisfied (3) |
| 41% |
Very Satisfied (23) |
| How would you rate the helpfulness of the memorandum that comes with your election form, explaining your purchase options? |
| 0% |
No Answer (0) |
| 0% |
Very Unsatisfied (0) |
| 0% |
Unsatisfied (0) |
| 4% |
Neutral (2) |
| 27% |
Satisfied (15) |
| 70% |
Very Satisfied (39) |
| How would you rate the simplicity of completion of the Tax-Free Rollover certification? |
| 20% |
No Answer (11) |
| 0% |
Very Unsatisfied (0) |
| 4% |
Unsatisfied (2) |
| 2% |
Neutral (1) |
| 11% |
Satisfied (6) |
| 64% |
Very Satisfied (36) |
| How would you rate your experience working with your rollover institution? |
| 20% |
No Answer (11) |
| 2% |
Very Unsatisfied (1) |
| 2% |
Unsatisfied (1) |
| 4% |
Neutral (2) |
| 7% |
Satisfied (4) |
| 66% |
Very Satisfied (37) |
| How would you rate the timeliness of notification as to when your purchase was completed? |
| 0% |
No Answer (0) |
| 0% |
Very Unsatisfied (0) |
| 2% |
Unsatisfied (1) |
| 0% |
Neutral (0) |
| 14% |
Satisfied (8) |
| 84% |
Very Satisfied (47) |
| How would you rate your experience working with the MOSERS staff? |
| 2% |
No Answer (1) |
| 0% |
Very Unsatisfied (0) |
| 0% |
Unsatisfied (0) |
| 0% |
Neutral (0) |
| 4% |
Satisfied (2) |
| 95% |
Very Satisfied (53) |
Total Count: 56
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Last Modified: 6/13/2008 3:06:18 PM |
