|
|
|
|
|
|
LTD Process Survey Summary
| 1. Did you apply for partial or
long-term disability benefits? |
| 4% |
Partial disability (14) |
| 96% |
Long Term disability (347) |
| 1% |
No Answer (2) |
| 2. Where did you obtain the claim
form for disability benefits? |
| 57% |
Human Resources staff at work (208) |
| 25% |
MOSERS (89) |
| 17% |
Standard Insurance Company (61) |
| 1% |
No Answer (5) |
| 3. Where did you receive information
about the eligibility requirements and claims process for disability? |
| 50% |
Human Resources staff at work (183) |
| 25% |
MOSERS staff (91) |
| 22% |
Standard Insurance Company (80) |
| 2% |
No Answer (9) |
| 4. Were you kept informed of the
state of your claim during the approval process? |
| 91% |
Yes (330) |
| 8% |
No (29) |
| 1% |
No Answer (4) |
| 5. If you needed additional information
who did you contact? |
| 21% |
Human Resources staff at work (75) |
| 15% |
MOSERS (53) |
| 63% |
Standard Insurance Company (229) |
| 2% |
No Answer (6) |
| 6. How satisfied are you with the
way the eligibility requirements and claims process were explained? |
| 4% |
Very Unsatisfied (14) |
| 4% |
Unsatisfied (15) |
| 12% |
Neutral (45) |
| 26% |
Satisfied (96) |
| 50% |
Very Satisfied (183) |
| 3% |
No Answer (10) |
| 7(a). How satisfied are you with
the quality of information and services you received from the
Human Resources staff at your work, if you requested help from
Human Resources? |
| 11% |
Very Unsatisfied (40) |
| 7% |
Unsatisfied (25) |
| 10% |
Neutral (36) |
| 19% |
Satisfied (69) |
| 46% |
Very Satisfied (166) |
| 7% |
No Answer (27) |
| 7(b). From the staff at MOSERS,
if you requested help from MOSERS? |
| 4% |
Very Unsatisfied (13) |
| 4% |
Unsatisfied (14) |
| 9% |
Neutral (33) |
| 17% |
Satisfied (62) |
| 47% |
Very Satisfied (169) |
| 20% |
No Answer (72) |
| 7(c). From the staff at Standard
Insurance Company, if you requested help from Standard Insurance
Company? |
| 5% |
Very Unsatisfied (18) |
| 2% |
Unsatisfied (8) |
| 7% |
Neutra l(26) |
| 15% |
Satisfied (55) |
| 65% |
Very Satisfied (237) |
| 5% |
No Answer (19) |
Total Count: 363
|
|
|
|
Last Modified: 6/13/2008 3:05:27 PM |
