 |
Counseling Survey
- Sent to a random sample of members who have recently
met with one of our benefit counselors. |
| LTD Process Survey -
Sent to members on long-term disability |
| Phone Calls Survey
- Sent to a random sample of members who have recently
called into our office. |
| Purchase
of Service Survey - Sent to members who have purchased
service. |
| Retirement
Process Survey - Sent to new retirees approximately
one week after the first benefit payment is made. |