| Please rate your satisfaction with the benefit counselor you spoke to in each of the following areas. |
| Professional |
| 0% |
No Answer (4) |
| 0% |
Very Unsatisfied (1) |
| 0% |
Unsatisfied (2) |
| 1% |
Neutral (8) |
| 5% |
Satisfied (52) |
| 93% |
Very Satisfied (885) |
|
| Friendliness |
| 1% |
No Answer (5) |
| 0% |
Very Unsatisfied (1) |
| 0% |
Unsatisfied (3) |
| 1% |
Neutral (5) |
| 5% |
Satisfied (48) |
| 93% |
Very Satisfied (890) |
|
|
| Understanding of your needs |
| 1% |
No Answer (5) |
| 0% |
Very Unsatisfied (1) |
| 0% |
Unsatisfied (2) |
| 1% |
Neutral (7) |
| 6% |
Satisfied (60) |
| 92% |
Very Satisfied (877) |
|
|
| Knowledgeable |
| 1% |
No Answer (7) |
| 0% |
Very Unsatisfied (1) |
| 0% |
Unsatisfied (2) |
| 0% |
Neutral (4) |
| 5% |
Satisfied (49) |
| 93% |
Very Satisfied (889) |
|
|
| Explained information in a manner that was easy to understand |
| 1% |
No Answer (8) |
| 0% |
Very Unsatisfied (2) |
| 0% |
Unsatisfied (4) |
| 1% |
Neutral (5) |
| 6% |
Satisfied (53) |
| 92% |
Very Satisfied (880) |
|
|
| Answered questions thoroughly |
| 1% |
No Answer (11) |
| 0% |
Very Unsatisfied (1) |
| 0% |
Unsatisfied (1) |
| 1% |
Neutral (9) |
| 7% |
Satisfied (64) |
| 91% |
Very Satisfied (866) |
|
|
| Provided follow-up information as promised |
| 15% |
No Answer (147) |
| 0% |
Very Unsatisfied (1) |
| 0% |
Unsatisfied (2) |
| 1% |
Neutral (12) |
| 5% |
Satisfied (52) |
| 78% |
Very Satisfied (738) |
